Argos distribution & store projects

• Implemented systems and process changes at 6 distribution centres and over 600 stores, enabling considerably faster stock availability:

  • Systems changes to the distribution warehouse management systems.

  • New process disciplines in all distribution centres.

  • A complete overhaul of the store delivery system (design, development, testing and implementation).

  • Design and implementation of intranet-based training across all stores.

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• Led process reviews (incl. Kaizen Breakthrough events) and problem-solving sessions for all sites:

  • Improved distribution to store lead-times by up to 30%.

  • Reduced costs by £650k from improved productivity and reduced work content.

  • Identified further annual savings of £250k from proposed systems / process changes.

  • Improved employee engagement and empowerment by coaching over 100 people on lean.​

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• Achieved £1m annual stock loss saving using cause & effect analysis and implemented solutions including systems changes, improved product identification, review of training and new processes.

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• Enabled annual savings of £115k by re-engineering processes in the jewellery operation and all stores. 

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• Initiated and led a site-wide improvement plan at the TDG third-party distribution centre in Mossend, enabling the site to go from the worst to best performing in the Argos distribution network. 

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• Resolved a major transport road safety issue using problem solving tools to identify root causes and implemented robust solutions including new processes a national training programme across all sites.

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• Coordinated a business-critical issue when Leather sofas were reported by customers to be causing serious skin irritation:

  • This was seen as a potentially very serious risk to customer’s health and a major threat to the business reputation.

  • The outcome was Argos's largest ever national product recall.

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